Contact us

Most emails are answered within one business day.

Tracking can take a day to start showing movement after a parcel is collected. If it has been longer than that, send us the order number and we will chase it.

Contact us with the order number as soon as you can. Orders are usually picked within 24 hours, so the sooner you write the more likely we can catch it.

The registered company is Caruso Consulting Co Ltd in Phetchaburi, Thailand, and there is a UK administration office in London. Both addresses are on this page.

There is an international call centre number on this page. Email is usually faster, because an order number and a photograph settle most questions in one message.

Use the complaints handling policy page, which sets out the process and the address that reaches the case resolution team.

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@customersupport.care

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

We are a "online supplier", with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

Delivery anywhere in the United Kingdom is GBP 25, and it is free once your order reaches GBP 100. It takes five to seven days, after a 24 to 48 hour handling time while the order is picked and packed.

All of our prices are displayed in £GBP- British Pounds

We accept card payments and PayPal through our secure checkout.

Delivery anywhere in the United Kingdom is GBP 25, and it is free once your order reaches GBP 100. There is one delivery service rather than a choice of speeds.

Five to seven days, after a 24 to 48 hour handling time while the order is picked and packed.

Yes, anywhere in the United Kingdom, including Scotland, Wales and Northern Ireland.

No. The per metre and per section ranges are sold by the unit, so you can order one metre or one section if that is all you need.

Yes. As a consumer buying online in the UK you have 14 days from delivery to cancel for any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Email us with your order number, then you have a further 14 days to send the goods back. Nothing we sell is made to your measurement, so that right applies to everything on this site.

That is a separate and stronger right under the Consumer Rights Act 2015, and it runs for six years in England, Wales and Northern Ireland and five years in Scotland. You can ask for a repair, a replacement or a refund, and we pay the return postage.

You do, unless the item is faulty or we sent the wrong thing.

Yes. Contact us with your order number as soon as you can. Most orders are picked within 24 hours, so the sooner the better.

You get a confirmation email with a tracking number once the order ships. Items in one order can travel in separate parcels.

Card payment and PayPal, both through a secure checkout. Card details are handled by the payment provider and never reach this site.

Pounds sterling, GBP, and that is what your card is charged.

Yes. Use the wholesale quote page with the lengths and quantities you need and we will come back with a price.